Returns and Exchanges

If you're not satisfied, neither are we.

 

If you'd like to return an item, simply contact our customer support team within 30 days and we'll start the return process. We'll issue your refund as soon as the product is returned to the warehouse. Your refund will be for the full purchase price of the product(s), not including shipping, minus the 15% re-stocking fee and the shipping cost to return the item. Of course, if you've received anything defective, damaged, or simply the wrong item, we'll waive those re-stocking and shipping costs (please note that for items that are damaged during shipping, you must note the damage at the time of delivery when signing for the package in order for us to be able to reimburse you).

 

In order to return a product, follow these steps:

 

1. Contact us at sales@zicmoto.com or at (844) ZIC-MOTO option 2 (844 942-6686) to begin the return process. Please have proof of purchase on hand for verification purposes.

2. So that we can provide you with the best service possible, please tell us why you want to return your order.

3. Products should be in the condition in which you received them, with the original packaging and paperwork.

5. Upon receipt of your return, we will notify you and process your refund. Refunds will be credited to your original method of payment within 7 days.

Have questions? Contact us by phone at (844) ZIC-MOTO (844 942-6686) or by email at sales@zicmoto.com.